Precedent Need a hand? 04 282 0045
Prenail · PC setup

Let's get your PC looked after.

This installs our small support program on your computer so Precedent can keep it updated, watch for problems and help you remotely. It takes about two minutes, and this page walks you through every click.

Download the setup fileFor Windows 10 & 11 · about 5 MB
  • About 2 minutes
  • Nothing to type
  • No restart needed
Looks like you're not on a Windows PC. This installer only works on Windows. For a Mac, use prenail-setup-mac.precedent.nz instead.

Windows will ask "are you sure?" a few times.

That's normal. Windows is careful with any program it hasn't seen many times before, and ours is made just for Prenail. Below are look-alikes of each message. The button to press is the one glowing green, and you can try clicking it here first.

1 Step one

Download the setup file

Click the green button. Your browser saves a file called:

trmm-prenail-main-workstation-amd64.exe

Tip: do this on the computer you want set up, while logged in as you.

Download
2 Step two

Tell the browser to keep it

The browser might say the file "isn't commonly downloaded". That's just because it's new. If you don't see a warning, skip to step 3 and click the file to open it.

Microsoft Edge: hover over the file, click ⋯, then Keep. Then click Show more and Keep anyway.

Google Chrome: click the download icon and choose Keep or Download anyway.

Then click the file in the downloads list to open it.

Practice · Edge
← →
⤓

Downloads

!
trmm-prenail-main-workstation-amd64.exe
isn't commonly downloaded. Make sure you trust it before you open it.
Delete⋯

Downloads

!
trmm-prenail-main-workstation-amd64.exe
isn't commonly downloaded.
Delete
Keep
Report this file as safe

Make sure you trust trmm-prenail-main-workstation-amd64.exe before you open it

Microsoft Defender SmartScreen couldn't verify if this file is safe because it isn't commonly downloaded.

Show more ⌄
Report this app as safeDelete

Make sure you trust trmm-prenail-main-workstation-amd64.exe before you open it

Microsoft Defender SmartScreen couldn't verify if this file is safe because it isn't commonly downloaded.

Show less ⌃
Keep anyway
Report this app as safeDelete

Downloads

✓
trmm-prenail-main-workstation-amd64.exe
Open file

Nice, that's it. Now click "Open file".

3 Step three

"Windows protected your PC"

A blue box may appear. It looks serious, but it only means Windows doesn't recognise the program yet.

Click the small More info link, then press Run anyway.

There's no Run anyway button until you click More info. Most people get stuck here, so try it on the right.

Practice
✕

Windows protected your PC

Microsoft Defender SmartScreen prevented an unrecognised app from starting. Running this app might put your PC at risk.

More info

Don't run
✕

Windows protected your PC

Microsoft Defender SmartScreen prevented an unrecognised app from starting. Running this app might put your PC at risk.

App:trmm-prenail-main-workstation-amd64.exe
Publisher:Unknown publisher
Run anywayDon't run

✓ Running

Perfect. On to the last question.

4 Step four

"Do you want to allow this app…?"

Windows asks for permission to install. The screen may go dim while it asks.

Click Yes.

Asked for a password instead of Yes? Your account isn't allowed to install programs. Give us a call and we'll do this step for you.

Practice
User Account Control

Do you want to allow this app from an unknown publisher to make changes to your device?

trmm-prenail-main-workstation-amd64.exe
Publisher: Unknown
File origin: Hard drive on this computer
Show more details
YesNo
Installing…

        

        
      

    


    
    

      

        
5 Last step

        
Let it finish

        
A window may appear for a minute or two while it installs. Leave it alone. It closes by itself when it's done.

        
That's all. There's nothing to open or log in to afterwards. The program runs quietly in the background.

        
      

      
    


    

      

      
🎉

      
You're all set. Thank you!

      
Your computer will show up with us in a few minutes, and we'll take it from here. You don't need to tell us. If something didn't look right, give us a ring.

    


    

      

        
Stuck? We'll do it for you

        
          
          04 282 0045or email ben@precedent.nz
        
        
While you're on the phone, we can take over your screen with Quick Assist, which is built into Windows, and install it for you:

        
    
          
  1. Press Ctrl⊞ WinQ together
    (or search the Start menu for Quick Assist)
    2. 
          
  2. Read us the 6-digit code it shows you
    3. 
          
  3. Click Allow when it asks, and we'll do the rest
    4. 
        

      

      

        
Good questions

        

          Is this safe?
          
Yes. It's the support tool Precedent uses for all Prenail computers. Windows warns because the file is made just for you, so it hasn't been seen on millions of PCs. The warning isn't because anything is wrong with it.

        

        

          What does it do?
          
It lets us check your computer's health, install security updates, spot problems early and connect to help you when you ask. It runs quietly in the background and won't slow you down.

        

        

          Can you see what I'm doing?
          
We only connect when we're helping with an issue or doing maintenance. We don't watch your screen or read your files.

        

        

          I already did this once
          
No problem. Running it again is harmless. If it's already installed, nothing changes.

        

        

          I'm on a Mac
          
This file is only for Windows. For a Mac, use prenail-setup-mac.precedent.nz instead.